Privacy Policy
Last updated: January 2026
1. Introduction
BookJapan ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our restaurant reservation service. Please read this policy carefully.
2. Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number
- Reservation Details: Restaurant preferences, dates, times, party size, special requests
- Payment Information: Credit card details (processed securely through Stripe)
- Communication Data: Messages you send us through our contact form or email
We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, and browsing behavior through cookies and similar technologies.
3. How We Use Your Information
We use the information we collect to:
- Process and manage your restaurant reservations
- Communicate with you about your reservations and our services
- Process payments and send receipts
- Respond to your inquiries and provide customer support
- Send you service-related notifications and updates
- Improve our website and services
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Restaurants: We share necessary reservation details (name, party size, date/time, special requests) with restaurants to complete your booking
- Payment Processors: Stripe processes your payment information securely
- Service Providers: Third parties who assist us in operating our website and providing our services
- Legal Requirements: When required by law or to protect our rights
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Reservation records are typically retained for 2 years for reference and dispute resolution purposes.
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:
- Remember your preferences
- Understand how you use our website
- Improve our services
- Provide relevant content
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict processing of your information
- Request data portability
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided below.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate measures to ensure your information remains protected in accordance with this Privacy Policy.
10. Children's Privacy
Our service is not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our service after any changes constitutes acceptance of the new policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Or use our Contact Form